Refund policy

Last updated: October 26, 2026

30 days. No questions.

If anything you buy from True City Tourism isn't right for you, email us within 30 days of your purchase and we'll refund you in full. You don't need to give a reason.

How to ask for a refund.

• Email info@truecitytourism.com with the subject "Refund request".
• Send it from the email you used to buy, or tell us that email, so we can find your order.

When you'll get your money back.

• We process refunds within 3 business days of your email and confirm by reply.
• The money goes back to the card you paid with. Your bank usually shows it within 5 to 10 business days.
• You're refunded the full amount you paid, in Canadian dollars. If your card is in another currency, your bank's exchange rate may make the final amount a little different.

Mistakes are on us.

Bought something twice by accident, or a file won't open? Email us and we'll fix it or refund the extra charge, even after 30 days.

What this covers.

This policy covers digital products sold on this site, including The Toronto Trip Planner. Business services, like features and newsletter sponsorships, are covered by the agreement you sign with us.

What you'll see on your statement.

True City Tourism is owned by Woodbridge Harris Inc. Payments are processed securely by Stripe, so your card statement will show Woodbridge Harris. We never see or store your card details.

Questions.

Email info@truecitytourism.com.